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FAQ

Yes. All our diamonds come with a certificate of authenticity from recognized gemological laboratories such as GIA, IGI, or HRD. The certificate verifies the diamond's cut, color, clarity, and carat weight.
Absolutely. We are committed to ethical sourcing and only deal with suppliers who comply with the Kimberley Process to ensure all our diamonds are conflict-free.
Yes. You're welcome to visit our showroom to view the diamonds and jewelry in person. For online customers, we offer high-resolution photos and videos on request.
Yes! We specialize in custom engagement rings, wedding bands, and bespoke diamond pieces. Just contact us with your idea, and our in-house designers will guide you through the process.
You can place an order directly through our website or by visiting our store. For custom pieces, we'll provide a quote and timeline after your consultation.
We accept major credit/debit cards, bank transfers and PayPal. For high-value items, we may request bank transfer as the preferred method.
Yes, we offer secure international shipping. All orders are fully insured during transit. Customs duties or taxes may apply depending on your country's laws.
We accept returns for non-custom items within 14 days of purchase. Items must be returned in original condition with certificates. Custom orders are non-refundable.
Yes, all our jewelry comes with a 12-month warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
To keep your diamonds sparkling: - Avoid contact with harsh chemicals or abrasive materials. - Store pieces separately to avoid scratches. - Clean regularly using mild soap and a soft brush, or visit us for a professional cleaning.
Yes. We offer a diamond upgrade program—return your original diamond and pay the difference for a larger or higher-quality one. Conditions apply.
Yes, all our products come in elegant gift boxes. We also offer personalized messages upon request.